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SOCIAL Quality Control

Sustainability

Quality Control

As a corporation responsible for the manufacture and distribution of products and services that cover a wide range of fields, both domestically and overseas, the Yamazen Group takes an active approach to ensuring the safety of its products, etc. We take steps to enable those who use products, etc. handled by the Yamazen Group to utilize them in safety and to be left satisfied.

Risk Management System

Quality and Customer Service

The Yamazen Group considers it to be an important policy not only to improve the quality of products, etc. but also to respond when quality problems occur. We work to implement an array of measures in the areas of both product quality and customer service.

Improving Quality

1Giving priority to quality

  • We prioritize quality and customer safety over costs and profits. We commercialize products only when we can ensure that they are fully safe.

2Complying strictly with standards

  • We handle only products that comply fully with our own quality standards. Yamazen's quality standards are equal to, or more rigorous than, those established by industry organizations, etc. We respond to, and comply with, laws and regulations relating to products, etc.

3Making improvements on a continuous basis

  • We deal with basic, highly universal products over long periods of time. By making continuous improvements to basic products, we minimize accidents and defects.

Upgrading Customer Service

1Giving priority to customers

  • When responding to inquiries and complaints, we place the highest priority on the safety, convenience and satisfaction of customers.

2Responding swiftly to customers

  • We gather information at an early stage in order to devise timely countermeasures. We ensure easy access for customers by setting up call centers, etc.

3Disclosing information properly

  • We strive to make full disclosure of information, and to secure the appropriate methods to do so.

Product Recall System


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