When contacting us, please be aware of the following points.
- Personal information that we receive from you will be used in order to respond to your inquiries and questions.
We will respond to inquiries received on Saturdays, Sundays, holidays or other long breaks from the next business day.
- If no response is received within three business days, it is possible that for some reason we have not received the inquiry or we are not able to respond, so please send us the inquiry again.
- Depending on the details of the inquiry, it is possible that we will respond by phone or you may receive a response from a group company.
- Depending on the details of the inquiry, it may take time to respond, or we may not be able to respond. We ask for your understanding.
- Please do not forward or reproduce any email that we send to you.
